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SMSPup FAQs

What is SMSPup?

  • What is SMSPup?

    SMSPup members earn points to:

    1. Send free SMS via the internet; or
    2. Redeem points for membership rewards.
  • Why is SMSPup a free service?

    The SMSPup service is paid for by advertising. SMSPup members receive email promotions from us. Members may also receive the occasional promotional SMS if they have nominated this option. Members earn points by responding to the promotional emails they receive.

  • What sort of advertising will I receive?

    SMSPup members receive email promotions based on their nominated interest areas and preferences. Members interest areas and preferences can be updated at anytime, so that they only receive promotions that are relevant.

  • How often will you send me promotional emails?

    Most SMSPup members receive only one promotional email per day. SMSPup members can also opt to become a Premium Member and receive more than one email per day.

  • How often will you send me promotional SMS messages?

    When SMSPup members have given us permission to do so, they may receive SMS promotions once or twice each week.

  • What do I need to use SMSPup?

    You need your own mobile phone, your own email address and a computer with Internet access.

  • Will SMSPup sell account holders' e-mail addresses and personal information?

    SMSPup will never sell our users personal details and we are committed to keeping your private details confidential and secure. Our advertisers will NOT have access to your personal details.

    Refer to our Terms & Conditions and Privacy Policy for more details.

  • What do you do with the information that I provide in the subscription process?

    We use your registration information to increase the relevance of the promotional material that we send you.

    For example if you reside in Perth, there is no point sending you a promotion relevant only to Sydney residents.

    Similarly, if you do not have children or pets, then certain promotions will not be suitable for your needs.

Account

  • I have just registered but my password/activation code didn't come through! What should I do?

    Your account password is emailed out to you at the time you register and the activation code is sent to you by SMS.

    You should receive your account details within a few minutes, however if your password or key fail to arrive after 30 minutes, please contact support.

  • I've forgotten my password what should I do?

    There is a "Forgotten Password?" facility located under the "Login" fields on the main menu.

    Alternatively please click here.

  • While registering I keep getting the error message "Sorry, SMSPup http://smspup.com.au is strictly for Australian residents." Why?

    The SMSPup service is only available to persons within Australia. Please see our Terms and Conditions for more information.

  • How do I change my email address?

    Use the "Account Details" facility located in the "About Me" section. The "About Me" section is only available once you have logged in.

  • How do I change my mobile number?

    Use the "Account Details" facility located in the "About Me" section. The "About Me" section is only available once you have logged in. You will be sent a new activation code when you update your mobile number.

  • I am unable to update my phone model as the options do not load. What do I do?

    If you have found that your Phone Model option keeps "Loading" it could be a result of your Browsers Security Settings.

    Please ensure your settings are accepting/prompting for "Active-X controls and Plug-ins" either as "Enabled" or "Prompt"

    You may do this in Internet Explorer by the following:

    'Tools' > 'Internet Options' > 'Security'
    Click the 'Default Level' button and 'OK'

    You may also add the SMSPup site to your Trusted Sites list:

    'Tools' > 'Internet Options' > 'Security' > 'Trusted Sites' > 'Sites'
    Enter 'http://smspup.com' and then click 'Add' then 'OK' > 'OK'

    Then 'Refresh' your page and you should be able to see the list of mobile phone models available.

  • I clicked on an Email Message, but I did not receive any points. Why?

    To access the SMSPup site as a registered user your browser must accept cookies. If your browser does not accept cookies, we will not be able to credit your account with points. See above for more information regarding cookies.

  • I have lost my Confirmation Email, how do I have it resent?

    Log into your SMSPup account, using the Mobile Number and password you provided us with during registration.

    The next page will ask you to either resend the confirmation email or change the email address to be confirmed.

    If the email address is correct, click the link to resend.

    If not, then correct the email address and click 'Update'.

    A confirmation email will be resent to the specified address. If you are still having problems, please contact us.

  • How do I change my password?

    Use the "Password" facility located in the "About Me" section. The "About Me" section is only available once you have logged in.

  • How secure is the personal information that I provide to SMSPup?

    SMSPup keeps your personal information private and secure.

    Refer to our Terms & Conditions and Privacy Policy for more details.

  • Can you stop sending me promotional SMS and E-mails?

    As a member of SMSPup you will receive promotional emails from us. We may send you occasional SMS promotions if you have given us permission to do so.

    Without the support of advertisers we would not be able to offer these free services to our members.

    If you wish to unsubscribe from SMSPup, please sign into your account and click 'Unsubscribe' or unsubscribe from one of the emails we send you.

  • Do I have to receive promotional material by SMS?

    You can elect to receive promotional material by Email & SMS, or Email only.

    You may change your preference by signing into your SMSPup account and updating the 'About Me' page.

  • How do I unsubscribe?

    Log into the site and follow the link to 'Unsubscribe' from the members menu.

    Once you unsubscribe we will stop sending you correspondence at once, however we will hold all your account details for 14 days before deleting them.

    To reactivate your account within the 14-day grace period, you simply need to log on to the service as usual.

  • What is a cookie?

    To access the SMSPup site as a registered user your browser must accept cookies.

    A cookie is a small text file placed on your computer by our web server for the duration of your session with us. The cookie identifies you to us so that we can provide you with personalised access to our web site once you have logged in. The cookie "crumbles" (expires) when you close your browser i.e. it is not persistent.

    The cookie that we set is configured so that it is not accessible to any other site but SMSPup.

  • My browser won't accept cookies, what should I do?

    By default, all popular browsers accept cookies. If you are getting a message from our site saying that we couldn't set a cookie then you should check your browser settings.

    For Internet Explorer, go to: 'Tools' > 'Internet Options' > 'Privacy' > 'Default'

    For Firefox, go to: 'Tools' > 'Options' > 'Privacy' and select 'Accept cookies for sites'.

    If you are still having problems, please contact us

  • I know my login details are correct, yet I still cannot sign in, what happens now?

    If your browser is configured to accept cookies, then most likely your browser is accessing a stale cache. This means that you are not receiving the most recent version of the site, and you are therefore unable to login.

    For Internet Explorer, go to: 'Tools' > 'Internet Options' > 'General'

    Click the 'Delete Cookies' Button

    Click the 'Delete Files' Button

    Select 'Delete all offline content'

    Click 'OK'

    Restart Internet Explorer before trying to access the site again. If you are still having difficulties, please contact us.

SMSPup Services

  • How do I send an SMS from SMSPup?

    Once you have registered and logged in, select the "Send Free SMS" menu. Enter the destination mobile number (without spaces), type your message in the space provided and click the "Send" button.

  • How do I use the Scheduler?

    The Scheduler allows you to send messages to yourself in the future. Use it wisely and you'll never need to forget that important anniversary or birthday again!

    The Scheduler will then send you the reminder at your nominated time.

  • Can I send free SMS to mobile numbers overseas?

    Free SMSPup SMS can only be sent to Australian Mobile numbers within Australia. If you want to send SMS to overseas mobile subscribers, then please visit our Net2Mobile web site.

SMSPup Points

  • How do I earn SMSPup Points?

    You can earn SMSPup points in a variety of ways, including:

    • Reading and responding to email promotions
    • Reading promotional text messages sent to your mobile phone
    • Entering competitions via emails sent to you
    • Referring your friends to SMSPup
    • Clicking on indicated banner advertisements on the site
  • How many SMSPup Points does each service cost?

    Each Service cost a different amount of points and you are debited points for each SMSPup service generated through your account. The points needed for each service are:

    SMSPup Service Points
    Send SMS 1
    Bonus Just Mobile Credit 50
    Download Mobile Ringtone 60
    Download Mobile Game 60
    Download Mobile Video 60
    Download Mobile Image 40
  • What are SMSPup Points?

    SMSPup points are the virtual currency used throughout SMSPup.

    For each SMSPup service provided, you will be debited the indicated SMSPup points.

    SMSPup points can be gained by responding to email promotions. Also, look out for banners on the site that you can click to earn more SMSPup points.

    When you first join SMSPup and complete the Lifestyle survey, you will be awarded 5 SMSPup Points to start your account.

  • I have just referred a friend, when will I get my free SMSPup Points?

    You will be awarded one SMSPup Point when your friend subscribes and logs in for the first time. Your friend must subscribe within 2 weeks for the points to be awarded.

  • How many friends can I refer?

    You can refer as many as you like while the offer remains valid.

  • Can I buy SMSPup Points?

    This is a free service paid for by advertising. If you are a heavy user of SMS, or have a requirement to send SMS for business purposes, then please visit our Net2Mobile site

SMSPup Auctions

  • What is the Fair-Go Proxy Bidding System?

    SMSPup auctions feature the Fair-Go Proxy Bidding System. This allows you to bid for items with Reward Points accumulated during the 3 month period prior to the advertised close date of an auction. This ensures that every member has an equal amount of time to accumulate points, regardless of how long you have been a SMSPup Member.

  • What size bid do I have to make?

    To be the highest bidder you will need to make a bid that is larger than the current winning bid. The maximum amount of points you have available to bid with is indicated. Bids increase in 1 point increments.

  • When are the points deducted from my account?

    Points will be deducted from your account as soon as you enter a bid. If you are outbid, your points will immediately be returned to you so you can re-bid, bid for other items, or continue to collect points for SMSPup content.

  • How do I know if I have won the auction?

    The first person to enter the highest successful bid will obtain that reward. The winner will be shown on the SMSPup website and we will contact the winner to arrange delivery.

  • When will I receive my reward?

    After the auction has finished and we have contacted you regarding reward delivery, please allow up to 28 days to receive your reward. Delivery is within Australia only.

SMS

  • What is SMS?

    Short Message Service (SMS) is the ability to send and receive text messages of up to 160 characters on your mobile phone.

  • Does my phone support SMS?

    Virtually all digital (GSM/CDMA) mobile phones are able to receive SMS messages. If in doubt please consult your mobile phone's manual.

  • Which Mobile Phone Carriers does SMSPup support?

    SMSPup supports all Australian GSM & 3G networks (Telstra, Optus and Vodafone).

  • What happens to my SMS messages when my mobile phone is turned off or out of a mobile service area?

    The mobile network will continue trying to deliver your message for a period of time (typically 3 to 5 days) before discarding the message.

  • What happens to my SMS message once I have read it?

    Once you have read your message it will be stored in your phone's SIM memory unless you delete it. You should delete messages that you have finished with so that the SIM memory does not fill up.

  • What is SMS Speak?

    SMS speak is a set of commonly used abbreviations used by regular SMS users to reduce message size and composition time.

    Common abbreviations:

    SMS Speak English
    CU L8R See you later
    XLNT Excellent
    BCNU Be seeing you
    CU 2MORO I will see you tomorrow
    2NITE Tonight
    DONT B L8 Don't be Late
    NAN No Answer Necessary
  • Is there a limit on the number of SMS I can send per day?

    No, you are only limited by the number of SMSPup Points you have available.

  • How long does it take an SMS to reach the number I've sent it to?

    Generally, SMS messages are delivered in less than one minute, however delays do occur from time to time.

  • Will people I've sent an SMS to know who sent the SMS?

    The message will appear to come from your mobile phone.

Premium Membership

  • What is a Premium Membership and how does it differ from a Regular Membership?

    Premium Membership means you have agreed to receive more email promotions or mobile communication from us per day and differs from a Regular Membership where you receive a maximum of one of each of these per day. With both Premium and Regular Membership there is no obligation to respond to all of these but it's important to remember that the more you respond the faster you earn points.

  • Are there any restrictions for Premium Membership?

    No. Premium Membership is available to any of our members (and is 100% free). To be eligible for membership, all you need to do is comply with our Terms & Conditions.

    You can choose Premium Membership when you sign up, or switch at any time by logging into your account details.

  • What are the benefits of Premium Membership?

    Premium Membership is designed to reward you faster by giving you more opportunities to receive emails and mobile communications from us and earn points more quickly. The more of these you respond to, the more points you will earn and therefore the more quickly you will be able to redeem your points for rewards.

  • If I change my membership from Regular to Premium, will I lose my points?

    No. Any transfer of membership will involve your current points balance being carried across.

  • Will the promotional emails I receive with a Premium Membership look the same as the ones you send to people on a Regular Membership?

    As with a Regular Membership, all promotional emails sent from us will be immediately identifiable. They will always have the word SMSPup in the sender's name and be distinctively branded, often addressing you by your name. If your email supports HTML, your screen name and current points balance should be displayed in the top right hand corner of the email.

    To ensure you always get your emails from us, you should add our email address to your address book.

  • I have switched over to a Premium Membership but I don't seem to be getting many more email promotions. How can I improve my chances?

    Please be sure to answer as many questions as possible throughout our registration process and lifestyle survey. The more information we know about you the greater the chances we have of sending you information that will be relevant to you.

    You might also like to consider broadening your considerations for email offers you would like to receive. Your family or friends might appreciate some of the offers that are sent to you.

  • How many promotional communications will I receive per day on a Premium Membership?

    You may receive anywhere up to 10 email promotions and mobile communications from us per day on a Premium Membership.

  • Is 1 point on a Premium Membership the same as 1 point on a Regular Membership?

    Yes. All points earned on a Premium Membership will be equal in value to points earned on a Regular Membership. However you will have greater opportunity to earn points on a Premium Membership.

  • Can I change my account back to a Regular Membership if I change my mind?

    Yes, you can change your account from Premium to Regular and vice versa at any time. To do this, all you need to log into SMSPup and go into your account details.

How many points does it take to send SMS?

  • How many points does it take to send SMS?

    To send an SMS on the SMSPup site you will need to use 1 SMSPup point

  • When can I send SMS for 1 Point?

    You can send your SMS for 1 SMSPup point at any time!

  • How many SMS can I send for 1 point?

    You can send unlimited SMS for 1 SMSPup points!

About SMSPup