SMSPup Customer Help
Please have a look through our Frequently Asked Questions section.
Top 10 FAQs
How do I contact SMSPup with enquiries regarding downloading games and ringtones from the Mobile Download Centre?
To contact us, please visit the Help page and submit an enquiry using the Contact Us form. When selecting a category for your enquiry, please select 'Mobile Download Centre Enquiry'
How can I tell if I can download a game to my phone?
After clicking through to the Preview/Redeem screen there is a compatibility button on the left hand side of the screen that will launch a window containing a list of handsets the game will work on.
How do I download a ringtone or game to my mobile?
To download a ringtone or game from the Mobile Download Centre, please follow these steps.
Log-in to the SMSPup site.
Visit the Mobile Download Centre page by navigating to Redeem Rewards > Mobile Download Centre.
Select the item to download by clicking on the 'Redeem' button and ensure that you have enough points available to download the reward.
To ensure the item you are downloading is compatible with your phone, click on the compatibility button to review the compatible handsets (game downloads only).
The default number will be your phone number. You can also change this number to any Australian mobile number.
To download the item to your handset, click on the 'Redeem' button. A confirmation message will be displayed when the download is successfully sent.
Please note that downloads cannot be cancelled or reversed and you will need to have access to the internet on you mobile to download the reward. Data charges may apply and are charged by your carrier.
I have just registered but my password/activation code didn't come through! What should I do?
Your account password is emailed out to you at the time you register and the activation code is sent to you by SMS.
You should receive your account details within a few minutes, however if your password or key fail to arrive after 30 minutes, please contact support.
I've forgotten my password what should I do?
There is a "Forgotten Password?" facility located under the "Login" fields on the main menu.
Alternatively please click here.
While registering I keep getting the error message "Sorry, SMSPup http://smspup.com.au is strictly for Australian residents." Why?
The SMSPup service is only available to persons within Australia. Please see our Terms and Conditions for more information.
How do I change my email address?
Use the "Account Details" facility located in the "About Me" section. The "About Me" section is only available once you have logged in.
How do I change my mobile number?
Use the "Account Details" facility located in the "About Me" section. The "About Me" section is only available once you have logged in. You will be sent a new activation code when you update your mobile number.
I am unable to update my phone model as the options do not load. What do I do?
If you have found that your Phone Model option keeps "Loading" it could be a result of your Browsers Security Settings.
Please ensure your settings are accepting/prompting for "Active-X controls and Plug-ins" either as "Enabled" or "Prompt"
You may do this in Internet Explorer by the following:
'Tools' > 'Internet Options' > 'Security'
Click the 'Default Level' button and 'OK'
You may also add the SMSPup site to your Trusted Sites list:
'Tools' > 'Internet Options' > 'Security' > 'Trusted Sites' > 'Sites'
Enter 'http://smspup.com' and then click 'Add' then 'OK' > 'OK'
Then 'Refresh' your page and you should be able to see the list of mobile phone models available.
I clicked on an Email Message, but I did not receive any points. Why?
To access the SMSPup site as a registered user your browser must accept cookies. If your browser does not accept cookies, we will not be able to credit your account with points. See above for more information regarding cookies.
If you have any questions which can not be answered by any of the FAQs or have some other feedback, please send us an email using the form below.